Refund Policy

Last updated: August 2026

Our guarantee

KeraGenis is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 60 days of your purchase date.

How it works

To request a refund, contact us within 60 days of your order. The guarantee applies even if you have used the product — you can return the bottles, empty or full, for a full refund of the purchase price.

How to request a refund

Email contact@keragenis-usa.com with your order number and details. We'll provide return instructions and process your refund once the return is received, typically within a few business days.

Shipping costs

Original shipping charges, where applicable, may be non-refundable. Return shipping is the responsibility of the customer unless the product arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us right away at contact@keragenis-usa.com and we'll make it right.

Order partner

Payments and fulfillment are handled by our secure order partner. Refunds are processed through the same partner used for your original purchase.